PIE&G Connect IQ
Overview
PIE&G Connect IQ + Experience IQ: One Powerful App for Total Wi-Fi Control
We’ve combined two powerful apps into one—at no extra cost because your security and control should come standard. While others charge for these features, PIE&G Connect IQ + Experience IQ gives you full control and protection over your home Wi-Fi for free. Easily manage Wi-Fi settings, connected devices, and network performance while setting screen time limits, blocking inappropriate content, and prioritizing bandwidth where needed most. Whether you’re looking to keep your family safe online, optimize speeds, or monitor usage, this all-in-one app puts you in control—anytime, anywhere.
FAQ’S
What is PIE&G CONNECT IQ?
PIE&G CONNECT IQ is a complimentary mobile app that gives you complete control over your home Wi-Fi network. Available for Android and Apple devices, this app lets you manage connections, enhance security, and optimize your internet experience—all from your smartphone.
PIE&G CONNECT IQ is a network-level security service that protects all devices connected to your home Wi-Fi. It blocks cyber threats, prevents hacking attempts, and secures your smart devices—all without requiring extra software or updates.
PIE&G CONNECT IQ offers Experience IQ for added parental internet safety features at no extra charge—one app with an additional feature you can activate to keep your family safe.
What Can I Do with the PIE&G CONNECT IQ App?
✅ Wi-Fi Management & Control
- Change or reset your Wi-Fi name and password instantly.
- View all connected devices in real-time.
- Categorize devices for better organization (e.g., work, gaming, mobile, personal).
✅ Parental Controls & Screen Time Management
- Pause the internet on any device with a tap.
- Set scheduled downtime for bedtime, school hours, or family time.
- Create a guest network to provide internet access without sharing your primary password.
- Text guest Wi-Fi credentials to visitors, babysitters, or house sitters for easy access.
✅ Network Performance & Connectivity Optimization
- Run speed tests (GigaSpire users) to ensure you get the speed you’re paying for.
- Receive alerts when new devices connect to your network.
- Get updates on network maintenance and community events.
How Does PIE&G Connect IQ Keep My Network Secure?
✅ Advanced Threat Protection
- Automatically blocks suspicious traffic and harmful websites.
- Prevents hackers from accessing smart home devices (security cameras, thermostats, doorbells).
- Uses Intrusion Prevention Settings (IPS) to monitor and prevent cyber threats.
✅ Real-Time Security Updates
- PIE&G Connect IQ updates weekly without manual action, so you’re always covered.
- Provides instant alerts if a security threat is detected.
Is the PIE&G CONNECT IQ App Free?
Yes! This app is included at no extra cost with your PIE&G Connect Fiber Internet.
What is Experience IQ?
Experience IQ is an advanced parental control tool built into the PIE&G CONNECT IQ app. It helps families create a safer, healthier, and more balanced online experience by managing content access, limiting screen time, and monitoring internet usage.
How Does Experience IQ Benefit My Family?
✅ Content Filtering & Online Safety
- Block entire categories of inappropriate content (pornography, violence, etc.).
- Restrict access to specific apps (e.g., Call of Duty, Snapchat, TikTok, Fortnite).
- Enable Safe Search to filter explicit content from Google, Bing, and YouTube.
- Activate YouTube Restriction to block inappropriate videos and hide all comments.
✅ Screen Time Management & Internet Usage Insights
- Set time limits on specific apps to encourage healthier online habits.
- Schedule internet pauses during homework, bedtime, or family time.
- View real-time usage reports to see which apps and devices are used most.
✅ Bandwidth Optimization for a Seamless Experience
- Prioritize devices for uninterrupted work, gaming, or streaming.
- Work apps (Zoom, Teams) get priority during the day.
- Streaming services (Netflix, Hulu) run smoothly in the evening.
- Gaming consoles get optimized speeds when in use.
Is Experience IQ a Separate App?
No. Experience IQ is built into the PIE&G CONNECT IQ app—simply activate it within the app to start using these features.
What makes PIE&G Connect IQ + Experience IQ so special?
🔹 ProtectIQ safeguards your network from external threats like viruses, hackers, and malicious websites.
🔹 ExperienceIQ controls internal usage, allowing you to manage screen time, filter content, and prioritize devices.
Combining these features gives you a complete solution that protects your home inside and out.
✅ Full Network Protection – Stop hackers, viruses, and cyber threats before they reach your devices.
✅ Safer Browsing for Kids & Teens – Block inappropriate websites, apps, and YouTube content.
✅ Better Screen Time Management – Set healthy gaming, social media, and video streaming limits.
✅ Optimized Internet Performance – Prioritize bandwidth for work, school, or entertainment.
✅ Peace of Mind for Parents & Homeowners – Know your family and devices are protected 24/7.
Main Dashboard
People, Places and Things
Setting Menu
Devices Connected to your Network
Share your WiFi Password
Parental Controls – Notifications
Security with Protect IQ
Internet Speeds
ProtectIQ Trailer
Security Alerts
Basic Settings
PIE&G Connect IQ Initial Setup
Parental Controls – Setup
Parental Controls – View Usage
Guest Network Setup
Network Name and Password
Experience IQ Setup
Advanced Settings
Parental Controls – Filters
Parental Controls – Enhanced
Parental Controls – Limit Screen Time
Bandwidth Usage per Device
Performing a Bandwidth Test
Mesh Network Setup
Prioritizing Network Use
Need assistance?
Contact us today and one of our representatives will be happy to speak with you.
Restoration Process
The time necessary for fiber internet service restoration depends on the damage to the power infrastructure, fiber-optic cable, and equipment.
We've completed the system damage assessment.
🌲Step 2 in the Process:
Debris is being cleared to allow crews to access the network safely.
🔧 Currently in Steps 3-4:
Many of our specialty fiber crews are driving white trucks instead of our usual red. These teams are repairing the primary lines that run along the road, a complex process that involves carefully splicing individual fibers. Each section can take up to 16 hours to complete. Other crews are focused on repairing or replacing secondary service drops, the fiber lines connecting homes and businesses to the main network.
⏳ Challenges of the Job :
Every location presents unique challenges — terrain, accessibility, and the extent of damage all impact repair time. These factors make it hard to offer a specific restoration date, but we want you to know that our crews are steadily progressing each day.
📶 What’s Next:
Once the primary lines running along the road and the secondary service drops that connect homes and businesses to the main network are repaired and tested, your internet service will automatically return.
We truly appreciate your patience, support, and understanding as we continue working to restore service to every subscriber.
Do I need to report an outage?
If you notice damage to your connection between your home and the primary lines on the road, please call 1-888-803-3453. Otherwise, our technical support team monitors the network 24/7 and can identify the location of the homes and businesses without service.
What is splicing?
Rain, snow, sleet, or shine—our crews are working hard to restore PIE&G Connect fiber internet and voice service as quickly and safely as possible.
In this video, you'll see one of our skilled fiber technicians splicing a primary line that runs from the Onaway substation to Black Lake. Before splicing can even begin, the technician must carefully build the enclosure and trays that hold each completed connection. For this job, 144 individual splices are required—each one demanding patience, precision, and focus.
Crew members work long days and even overnight shifts to help reconnect the community. It’s challenging work, but they take great pride in bringing service back to our members.
Take a moment to watch and see the dedication that goes into every connection we restore.
Why does power have to be back on before internet service can be restored?
The fiber-optic cables that deliver your internet service to your house use PIE&G electric poles. After a severe weather event, damaged or downed poles must be replaced or repaired and in working order for us to rehang the fiber cable to restore your service.
My power is on. Why is it taking so long for my internet service to come back?
The fiber-optic cables that deliver your internet service are attached to PIE&G electric poles. This means that all pole repairs and/or replacements must be made before beginning fiber service restoration.
Additionally, it creates a safety issue to have electric crews working on repairs to the electric system at the same time as fiber crews work to repair fiber. We do not want to interfere with the electricity restoration efforts or risk being on a line that could be energized. Safety first.
The timeframe for full restoration is dependent on the level of damage to the fiber network itself – whether the fiber-optic cables, the drops that run to your home, equipment, or other areas.
My router is damaged. What should I do with it?
If your equipment is damaged, click here to contact us.
My service is back, but my internet is running slow. How can I get that resolved?
Slowed performance immediately following a storm isn't uncommon. Storms can often leave debris on or near fiber lines and cause slowdowns. There can also be damage or repairs going on elsewhere in the network that may cause slower speeds.
If your internet has been restored and you are consistently seeing slower-than-normal speeds or lags, please call Tech Support at 1-888-803-3453. We will do our best to respond in a timely manner, but please understand our call volumes are exceptionally high during recovery times.