SmartHub App
What is SmartHub and why is it important for me?
SmartHub is our innovative tool for account management, that can help you take control of your account. SmartHub has several features that make managing your account as easy as possible. Whether through the web, or your smartphone or tablet (Android or iOS), you’ll be able to pay your bill, add or change your payment options, view your billing history and usage history, report electric outages, and get the latest alerts and updates via text, email or phone message.
SmartHub is a required tool in order to purchase PIE&G Connect internet and voice services.
Easy Bill Pay
As soon as you create an account and log in, you’ll be able to view your billing history and make a payment with just a couple of clicks. You’ll be able to see your current bill, along with previous bill history.
Making payments through SmartHub is fast and easy. The first time you make a payment either through the web or through your mobile device, you’ll be able to securely store your payment information for future transactions. The next time you need to pay your bill, it will only take a couple of clicks.
Stay in the Know
By enrolling in SmartHub notifications, you’ll also be able to receive important notices and select how you want to be notified about your bill and other updates, including email and text messaging.
How do I locate my account number?
To create your SmartHub account, you will need your PIE&G electric account number and an email address. Once you’ve created your SmartHub account, you can manage all of your PIE&G accounts using the SmartHub tool, including your new fiber account.
After your fiber internet connection is completed, your fiber account will be available exclusively online, including your electronic monthly bill. Note that PIE&G is only offering paperless billing for fiber internet. This helps to reduce costs associated with paper bills, postage and human resources, and will promote conservation of natural resources.
How do I register for SmartHub?
A SmartHub Account is required to receive your PIE&G Connect fiber internet (and voice) bill via email, and to pay your fiber bill online. Paper bills will not be sent.
After you sign up for SmartHub, don’t forget to signup for autopay so you can take advantage of the $5 discount per month. Details are at the end of this section.
If you do not already have a SmartHub account, you can easily register as a “New User”. You will need 2 things:
1. The MYPIE&G APP:
A) Download the MYPIE&G app on your mobile phone.
B) Access SmartHub using a web browser on your computer. Choose one option and follow the instructions below.
2. Your PIE&G Electric Account number
Your PIE&G electric account number can be found on any PIE&G electric bill. If you cannot find or do not have an account number, please contact PIE&G’s Member Service Reps at 1-800-423-6634 for assistance.
Option 1: MYPIE&G APP, Mobile Phone Option
- Choose “Don’t have an account? Register Now” near the bottom of the screen and follow the instructions. This is where you will use your PIE&G electric account number as your “Billing Account Number” when prompted.
- Once registration is complete, you will receive an email allowing you to set up your password for login access.
Option 2: SmartHub APP, Computer Browser Option
- To access SmartHub from your computer, access your web-browser and do the following:
- Type pieg.com.
- When you land on the PIE&G home page, scroll down to the “Manage My Account” section and click on the red “Manage Account button.
- You may also click on this link.
- Click on the “New User?” link that says “Sign up to access our Self Service site” link and follow the instructions. This is where you will use your PIE&G electric account number as your “Billing Account Number” when prompted.
- Once registration is complete, SmartHub will send you an email allowing you to setup your password for SmartHub login access.
SmartHub Auto Pay Setup for Mobile Devices & Computer Web Browsers
Once you have registered for your SmartHub account, you can update your payment options by enrolling in Auto Pay. This will allow you to take advantage of a $5 discount per month on your PIE&G Connect fiber package! *Auto Pay $5.00 discount available to all packages, effective after account activation, enrollment and first billing.
You can set up Auto Pay using your credit or debit card by following the instruction below. If you prefer that your automatic monthly payment be allocated from your bank or credit union, instead of a credit or debit card, please call PIE&G’s Member Service Reps at 1-800-423-6634 for enrollment instructions.
Auto Pay registration on the Mobile App: Choose “Bill & Pay” at the bottom of the Mobile App screen and follow the instructions. You will be requested to enter your debit/credit card information to register.
Auto Pay registration on a Computer Web Browser: Choose “Billing and Payment” near the top of the Smarthub webpage on your computer and follow the instructions. You will be requested to enter your debit/credit card information to register.
Need assistance?
Contact us today and one of our representatives will be happy to speak with you.
Restoration Process
The time necessary for fiber internet service restoration depends on the damage to the power infrastructure, fiber-optic cable, and equipment.
We've completed the system damage assessment.
🌲Step 2 in the Process:
Debris is being cleared to allow crews to access the network safely.
🔧 Currently in Steps 3-4:
Many of our specialty fiber crews are driving white trucks instead of our usual red. These teams are repairing the primary lines that run along the road, a complex process that involves carefully splicing individual fibers. Each section can take up to 16 hours to complete. Other crews are focused on repairing or replacing secondary service drops, the fiber lines connecting homes and businesses to the main network.
⏳ Challenges of the Job :
Every location presents unique challenges — terrain, accessibility, and the extent of damage all impact repair time. These factors make it hard to offer a specific restoration date, but we want you to know that our crews are steadily progressing each day.
📶 What’s Next:
Once the primary lines running along the road and the secondary service drops that connect homes and businesses to the main network are repaired and tested, your internet service will automatically return.
We truly appreciate your patience, support, and understanding as we continue working to restore service to every subscriber.
Do I need to report an outage?
If you notice damage to your connection between your home and the primary lines on the road, please call 1-888-803-3453. Otherwise, our technical support team monitors the network 24/7 and can identify the location of the homes and businesses without service.
What is splicing?
Rain, snow, sleet, or shine—our crews are working hard to restore PIE&G Connect fiber internet and voice service as quickly and safely as possible.
In this video, you'll see one of our skilled fiber technicians splicing a primary line that runs from the Onaway substation to Black Lake. Before splicing can even begin, the technician must carefully build the enclosure and trays that hold each completed connection. For this job, 144 individual splices are required—each one demanding patience, precision, and focus.
Crew members work long days and even overnight shifts to help reconnect the community. It’s challenging work, but they take great pride in bringing service back to our members.
Take a moment to watch and see the dedication that goes into every connection we restore.
Why does power have to be back on before internet service can be restored?
The fiber-optic cables that deliver your internet service to your house use PIE&G electric poles. After a severe weather event, damaged or downed poles must be replaced or repaired and in working order for us to rehang the fiber cable to restore your service.
My power is on. Why is it taking so long for my internet service to come back?
The fiber-optic cables that deliver your internet service are attached to PIE&G electric poles. This means that all pole repairs and/or replacements must be made before beginning fiber service restoration.
Additionally, it creates a safety issue to have electric crews working on repairs to the electric system at the same time as fiber crews work to repair fiber. We do not want to interfere with the electricity restoration efforts or risk being on a line that could be energized. Safety first.
The timeframe for full restoration is dependent on the level of damage to the fiber network itself – whether the fiber-optic cables, the drops that run to your home, equipment, or other areas.
My router is damaged. What should I do with it?
If your equipment is damaged, click here to contact us.
My service is back, but my internet is running slow. How can I get that resolved?
Slowed performance immediately following a storm isn't uncommon. Storms can often leave debris on or near fiber lines and cause slowdowns. There can also be damage or repairs going on elsewhere in the network that may cause slower speeds.
If your internet has been restored and you are consistently seeing slower-than-normal speeds or lags, please call Tech Support at 1-888-803-3453. We will do our best to respond in a timely manner, but please understand our call volumes are exceptionally high during recovery times.